Check your username and password.

• Make sure you are using your HISD student account.
• Check that Caps Lock isn't accidentally turned on.
• Make sure you are connected to the internet.
• If you forgot your password, ask your teacher or campus office for assistance.

➡️ [Student Login Help]

Try these steps:

1. Close unused tabs.
Having too many tabs open can slow your Chromebook down.

2. Close unused apps.
Quit apps or windows you aren't currently using.

3. Restart your Chromebook.
A simple restart can fix many common problems.

4. Install available updates.
If your Chromebook asks you to restart for an update, don't ignore it.

Try:

• Check that Wi-Fi is turned on.
• Make sure you are connected to the correct network.
• Turn Wi-Fi off and back on.
• Restart your Chromebook.
• Move closer to the access point if you are having a weak signal.

If other students are experiencing the same problem, let your teacher know—it may be a network issue.

Try these steps:

1. Plug in the Chromebook.
2. Make sure the charger is firmly connected.
3. Allow it to charge for a few minutes.
4. Try turning it on again.
5. If it still won't turn on, contact your teacher or campus office.

⚠️ Do not use a damaged charger or attempt to repair the Chromebook yourself.

Check:

• 🔊 Volume is turned up.
• 🎧 Headphones are connected correctly.
• 🔇 Your Chromebook isn't muted.
• 🎵 The correct audio output is selected.

If you're using headphones, try disconnecting them and testing the Chromebook speakers.

If your screen, keyboard, trackpad, camera, or other hardware isn't working properly:

Don't try to take the Chromebook apart or repair it yourself.

Report the problem to your teacher or campus office so it can be evaluated.

A few simple habits can prevent damage.

💧 Keep liquids away
Never place drinks next to your Chromebook.

🎒 Carry it carefully
Use both hands when carrying your device and keep it protected in your case/cart.

🍎 Keep food away
Food and crumbs can damage the keyboard.

☀️ Avoid extreme temperatures
Don't leave your Chromebook in a hot vehicle or in extreme cold.

🔌 Take care of your charger
Don't wrap the cord tightly around the charger or pull it out by the cord.

🔐 Keep it secure
Never leave your Chromebook unattended in an unsecured location.

We're here to help!

If you've tried the steps above and your Chromebook still isn't working:

1. Tell your teacher.
Your teacher can help determine the next step.

2. Contact your campus office.
Campus staff can help report or route technology issues.

🚫 Don't:

• Attempt to bypass HISD security or filtering.
• Reset or modify the Chromebook yourself.
• Install unauthorized software or extensions.
• Remove HISD management settings.
• Give your Chromebook or password to another student.
• Attempt to repair hardware yourself.

When signing in, make sure you are using your HISD student account and not a personal Google account.

Your HISD account may be used to access:

• 💻 Your HISD Chromebook
• 📧 Gmail
• 📚 Google Classroom
• 📁 Google Drive
• 🚀 ClassLink
• 📝 Other HISD-approved applications

If you don't remember your password:

➡️ Ask your teacher or campus office for assistance.

Do not ask another student for their password or give your password to someone else.

Try these quick steps:

1. Check your username.
Make sure you are entering your HISD student username correctly.

2. Check your password.
Passwords are case-sensitive, so make sure Caps Lock isn't turned on.

3. Check your internet connection.
Make sure your Chromebook is connected to Wi-Fi.

4. Try again.
Carefully re-enter your information.

5. Still can't get in?
Ask your teacher or campus office for help.

ClassLink provides students with a central place to access many of the applications and resources used at HISD.

➡️ Log in to ClassLink

Once you're signed in, look for the application you need.

Having trouble accessing Gmail, Google Classroom, Drive, or another Google service?

First, make sure you're signed into your HISD Google account.

If you're using a personal Google account at the same time, you may need to switch accounts or use the HISD account provided by the district.

Your password belongs to you!

🔒 Never share your password with another student.
👀 Don't leave your account signed in on a shared computer.
📱 Don't enter your password into suspicious websites or pop-ups.
🚩 Report suspicious messages asking for your password or personal information.
🤫 Keep your login information private.

If you're still unable to sign in:

Start with your teacher or campus office.

Try these steps:

1. Go to ClassLink
Use the HISD-provided ClassLink login page.

2. Sign in with Google
Click the Sign in with Google button.

3. Try again
If ClassLink doesn't load correctly, close the browser and try again.

4. Still having trouble?
Ask your teacher or campus office for assistance.

If you don't see an application you need in ClassLink:

• Make sure you are signed in with your HISD student account.
• Check that you're looking in the correct ClassLink folder.
• Ask your teacher if the application should be available to you.
• If you believe you should have access but don't, ask your teacher or campus office to submit the issue to Technology.

Students should not attempt to add, remove, or modify applications or ClassLink settings themselves.

If you click an application in ClassLink and it doesn't work:

Try:

1. Close the application.
2. Return to ClassLink.
3. Try opening it again.
4. Restart your Chromebook.
5. Try again.

If the problem continues, let your teacher know.

Start with your teacher. They can often determine whether the problem is with your account, the application, or the device.

⭐ Brahma Tech Tip

ClassLink is your gateway to many of your school apps. If an app isn't working, don't keep trying—ask for help!

Try these steps:

• Check the Classwork tab.
• Look for the assignment under the appropriate topic.
• Check whether your teacher posted an announcement in the Stream.
• Make sure you're signed into the correct HISD Google account.
• Refresh the page and try again.

If you still can't find an assignment, ask your teacher. Your teacher controls the assignments and materials posted in their Classroom.

Before turning in your work, make sure:

✓ You attached the correct file.
✓ Your work has finished uploading.
✓ You can open the attached file.
✓ You clicked Turn in when you are finished.

⚠️ Important

Simply attaching a file does not always mean your assignment has been submitted. Check that Classroom shows the assignment as turned in.

Try:

1. Refreshing the page.
2. Checking your internet connection.
3. Signing out and back into your HISD Google account.
4. Restarting your Chromebook.
5. Trying the link again.

If the problem continues, let your teacher know.

If you're not receiving Classroom notifications:

• Check your Classroom notification settings.
• Make sure you're signed into your HISD account.
• Check your Chromebook notification settings.
• Remember that teachers may not always send a notification for every assignment or announcement.

Your best habit: Check Google Classroom regularly rather than relying only on notifications.

Your HISD Google account is for school use only.

• 🔒 Never share your password with anyone.
• 🚫 Never use your HISD school email or account to sign up for random websites, apps, games, newsletters, giveaways, or other services that are not school-related.
• 🎓 Use your HISD account only for school-approved educational purposes and applications.
• 👤 Don't use another student's account or allow someone else to use yours.
• 🔗 Be cautious when clicking links or signing into websites with your HISD account.
• 🛡️ If a website asks you to sign in with your school Google account and you're unsure whether it's approved, ask your teacher before signing in.
• 🤖 Follow your teacher's instructions when using AI and other technology tools.

⭐ Brahma Tech Tip

Your HISD account is your school identity. Protect it like you would protect your student ID. If a website isn't school-related or you don't recognize it, don't sign up—ask first!

Start with your teacher.

Your teacher can help with questions about:

• Assignments
• Due dates
• Missing work
• Class materials
• Classroom enrollment
• Assignment instructions

• ? Brahma Tech Tip

  Make checking Google Classroom part of your daily routine. Even if you don't receive a notification, there may be new assignments, announcements, or resources waiting for you.

Your school account is provided for school use. Protect it!

• 🔒 Never share your password with another student.
• 🚫 Never use your HISD school email to sign up for random websites, apps, games, newsletters, or other services that are not school-related.
• 🎓 Use your account for school-approved educational purposes.
• 👤 Never allow someone else to use your account.
• 🔗 Don't enter your HISD credentials into a website unless you know it is an approved school resource.
• 🚩 If something seems suspicious, ask your teacher or a trusted adult before signing in.
• 🛡️ Report suspicious emails, messages, or requests for your password.

⭐ Remember

Your HISD Google account is your school identity. Keep it private, use it responsibly, and use it only for school-related purposes.

📂 Keep Your Drive Organized

Create folders for different classes and keep your assignments organized.

📝 Name Your Files Clearly

Use names that help you quickly identify your work, such as English_Essay_1.

☁️ Let Google Drive Save Your Work

Google automatically saves many Google Workspace files, but you should still make sure your work has finished saving before closing your browser.

🤝 Collaborate Responsibly

When working with classmates, make appropriate changes and respect other people's work.

📤 Check Before You Submit

Make sure you're submitting the correct file and that you have completed the assignment before turning it in.

Having trouble with Gmail, Drive, Docs, Classroom, or another Google Workspace tool?

Start with your teacher for questions about assignments or classroom use.

Your password is private.

• Never share your password with friends.
• Use strong, unique passwords.
• Don't use the same password for everything.
• Never enter your HISD password into a website you don't recognize.
• If you think someone knows your password, tell a teacher or Technology staff member.

🚨 Remember: HISD will never ask you to give your password to another student.

Not every email, text, or message is what it appears to be.

Before clicking, ask:

👤 Who sent it?
Do you recognize the sender?

🔗 Where does the link go?
Hover over links when possible before clicking.

😱 Is it creating urgency?
"Act now!" or "Your account will be deleted!" can be warning signs.

🔑 Is it asking for information?
Be suspicious of requests for passwords, personal information, or money.

🧠 Does something feel wrong?
Stop and ask a trusted adult before clicking.

🚩 When in doubt: STOP. THINK. ASK.

What you post can stick around.

Photos, videos, comments, messages, and posts can be copied or shared even after you delete them.

Before posting, ask:

Would I be comfortable if my teacher, parent, or future employer saw this?

Be thoughtful about what you share—and respect other people's privacy too.

AI can be useful, but it can also make mistakes and create misleading content.

Remember:

• 🧠 Check AI-generated information.
• 🔐 Never enter private information into an AI tool.
• ✏️ Don't use AI to cheat or complete work you're expected to do yourself.
• 📚 Follow your teacher's AI instructions.
• 🚩 Don't assume an AI-generated image, video, or message is real.

Think critically. Verify information. Use AI responsibly.

Be careful about what you share online.

Never publicly share:

• Your password
• Home address
• Phone number
• Personal identification information
• Private information about your family or friends
• Your exact location

If an app or website asks for information you're not comfortable providing, ask before continuing.

Your Chromebook is your responsibility.

• Keep your Chromebook with you.
• Don't leave it unattended.
• Keep food and drinks away from it.
• Install updates when prompted.
• Don't attempt to bypass HISD security or filtering.
• Don't install unauthorized software or extensions.
• Report lost, stolen, or damaged equipment immediately.

Tell someone.

If you receive a suspicious message, encounter inappropriate content, believe your account has been compromised, or see something that concerns you:

STOP → DON'T CLICK → TELL AN ADULT

You can talk to:

• 👩‍🏫 Your teacher
• 👨‍💼 Your campus office
• 👨‍👩‍👧 A parent or trusted adult
• 💻 HISD Technology Department

🎣 Phishing & Scam Awareness

Learn how to recognize suspicious emails, links, messages, and websites.

🔑 Password Safety

Learn how to create and protect strong passwords.

🌐 Digital Citizenship

Learn about online privacy, digital footprints, cyberbullying, and responsible technology use.

COMMON SENSE EDUCATION – DIGITAL CITIZENSHIP

COMMON SENSE EDUCATION – GRADES 9-12 DIGITAL CITIZENSHIP

🤖 AI Safety

Learn how to use artificial intelligence responsibly and protect your privacy.

🛡️ Internet Safety

Tips for protecting yourself and your information online.

🚩 Report a Concern

Learn who to contact when something online doesn't seem right.

See something that doesn't look right? Don't ignore it. Tell your teacher, campus staff member, parent/guardian, or the HISD Technology Department.

Common Sense Education – Cybersecurity Lessons K–8

Common Sense Education – Digital Citizenship 9-12

AI can be helpful for:

✅ Brainstorming ideas
✅ Explaining a difficult concept
✅ Practicing a skill
✅ Creating study questions
✅ Getting feedback on your work when allowed
✅ Exploring different perspectives
✅ Helping you get started on a project

AI should not be used to:

❌ Complete an assignment you're expected to do yourself
❌ Submit AI-generated work as your own
❌ Avoid learning or doing the thinking required for an assignment
❌ Create fake sources or information
❌ Impersonate another person
❌ Create harmful, inappropriate, or deceptive content

Think before you type!

Never enter confidential or personal information into an AI tool, including:

• Passwords
• Student ID numbers
• Home addresses
• Phone numbers
• Private school records
• Personal information about yourself or someone else

When in doubt, don't enter it. Ask first.

AI can sound confident—even when it is wrong.

Before using AI-generated information:

1. STOP
Don't automatically assume it is true.

2. CHECK
Compare the information with reliable sources.

3. THINK
Does the answer make sense?

4. ASK
Talk to your teacher if you're unsure.

AI can make mistakes. Your critical thinking matters.

Every assignment may have different expectations.

Your teacher may say:

🟢 AI is allowed
Use AI in the way your teacher describes.

🟡 AI is allowed with limitations
Follow the specific instructions for the assignment.

🔴 AI is not allowed
Complete the work yourself without using AI.

If you're not sure, ask before using AI.

Your work should represent your own learning and effort.

If your teacher asks you to identify or document AI assistance, follow their instructions. Never claim that work generated by AI is entirely your own when your teacher expects you to disclose its use.

STOP. THINK. CHECK.

Use AI as a tool—not a shortcut.
Protect your information. Check what AI tells you. Follow your teacher's expectations. Most importantly, keep learning and doing your own thinking.

🔗 Helpful Student Resources

🤖 Google – AI and Safety
Learn about responsible AI, privacy, and safety.

🧠 Common Sense Education – AI Literacy
Student-friendly resources for understanding AI, evaluating AI-generated content, and using AI responsibly.

🏫 HISD AI Guidelines
Review HISD expectations for responsible and appropriate AI use.

Learn how to protect your accounts, recognize scams, and make safer choices online.

CISA – Secure Our World

Learn about being safe, responsible, respectful, and thoughtful when using technology.

Common Sense Media – Digital Citizenship

Learn how to create and protect strong passwords.

CISA – Use Strong Passwords

Learn how to recognize suspicious emails, messages, and links.

CISA – Recognize and Report Phishing

Learn how to use AI safely, responsibly, and thoughtfully.

Google AI Safety